An Uber Guide to Dallas-Fort Worth International Airport 

Uber Dallas-Fort Worth International Airport –  Dallas International Airport Uber Guide

Below is a guide to using Uber at Dallas-Fort Worth International Airport (DFW).

We cover rules for both Uber riders & Uber drivers.

This guide has four sections:

  1. For Riders: Getting Picked Up by Uber at Dallas-Fort Worth Airport
  2. For Riders: Getting Dropped Off by Uber at Dallas-Fort Worth Airport
  3. For Drivers: Picking Up Passengers at Dallas-Fort Worth Airport
  4. For Drivers: Dropping Passengers Off at Dallas-Fort Worth Airport

1. Uber Riders: Getting Picked Up by Uber at Dallas-Fort Worth International Airport

2. Uber Riders: Getting Dropped Off by Uber at Dallas-Fort Worth International Airport

It is now permitted for riders to get dropped off at Dallas-Fort Worth International Airport by Uber.

All Uber Services are allowed to drop off passengers at Dallas-Fort Worth International Airport.

Simply request an Uber as you normally would; input your preferred Dallas-Fort Worth International Airport Terminal as your final destination.

3. Uber Drivers: Picking Passengers Up at  Dallas-Fort Worth Airport

 Uber Dallas-Fort Worth Airport Rules & Regulations

Uber Dallas-Fort Worth Airport uses a FIFO system (First in First Out), where Uber Drivers must wait in a designated zone to receive Uber requests.

dallas fort worth airport dfw uber fifo zone area address dfw uber waiting area

The staging areas are located at the Terminal A infield staging lot & the 5E staging lot located outside the parking control plaza at DFW.

To receive pickup requests, simply drive into the DFW area, navigate into the FIFO zone, and wait in the designated Rideshare waiting lot at DFW.

dfw uber staging area rideshare staging area fifo dallas fort worth uber staging zone fifo

To access the DFW FIFO lot:

  • Enter Dallas Fort-Worth International Airport, which contains the FIFO queue area.
  • Uber Drivers will be automatically placed in a line, awaiting the next Uber Request (i.e., incoming Uber Requests from new passengers at the Arrivals Terminal).
  • Once drivers receive a trip request, accept the request
  • Head to the arrivals level at the Terminal (this information will be indicated in-app)
  • Pick up your passenger!

*Note: If DFW is especially busy, it’s worth getting in touch with your passenger to re-confirm their location at the correct DFW Arrivals Terminal (they will usually be standing underneath a SHARED RIDES sign).

Receiving Requests

Once you receive a trip request, drive toward the Terminal area on the ARRIVALS level (your passenger’s location will be specified in-app).

Remember:

  • DFW Airport is first-in, first-out (FIFO); upon entering the airport, you will be placed in line for the next trip request
  • If you leave the FIFO area or turn off your app, you will be placed at the back of the line
  • Staging at terminals or elsewhere on airport property is prohibited and may result in a citation

After receiving a ride request, partners should make their way to the pickup location shown in-app. Riders will be waiting at the Shared Ride sign at their terminal.

4. Uber Drivers: Dropping Off Passengers at Dallas-Fort Worth Airport

To drop off customers at Dallas-Fort Worth Airport, simply follow the procedures of a normal Uber ride, and drop off your passenger at their requested departure terminal.

An Airport Permit IS required to drop off passengers at Dallas-Fort Worth International Airport.

Uber Dallas-Fort Worth Airport Airport Documentation

To drop passengers off at Dallas-Fort Worth Airport, Uber Drivers will need:

Required documents

    • DFW Airport permit decal MUST be displayed (directly on your vehicle’s windshield).
    • The City of Dallas driver and vehicle permits are REQUIRED for all pick-ups at Dallas Fort-Worth International Airport.
    • Drivers are MUST wait for Uber Rider Requests in the correct staging area (either Terminal A Infield Staging Lot or the 5E Staging Lot – both located directly outside the parking control plaza — see graphic above)
    • Drivers MUST possess a City of Dallas driver permit
    • Drivers MUST possess City of Dallas vehicle permit
    • Drivers MUST possess a DFW Airport permit

*Note: You will initially be charged a $2.00 fee by Dallas Fort-Worth International Airport, but this fee will ultimately be covered by your rider (meaning, that Uber Drivers will NOT incur the $2.00 fee toll for picking up or dropping off passengers at DFW).

Obtaining proper Airport Documentation for DFW:

For more information on attaining the proper DFW airport documentation, get in touch with your local Dallas, Fort-Worth or Plano Greenlight Hub (addresses and hours listed below). You can also email Uber Dallas Partner Support at: partnersDallas@uber.com

Dallas Greenlight Addresses:
1801 N Lamar Suite 130
Dallas, Texas 75202
Monday – Friday: 10am – 5pm
Saturday: 10am – 2pm
Sunday: Closed

Fort Worth Greenlight Hub
5601 Bridge Street Suite 318
Fort Worth, Texas 76112
Monday – Friday: 10.00am – 5.00pm
Saturday – Sunday: Closed

Plano Greenlight Hub
2963 W 15th Street Suite 2949
Plano, Texas 75075
Monday – Friday: 10.00am – 5.00pm
Saturday – Sunday: Closed

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