What to Do in a Lyft Accident?

Lyft Accident Hotline – What to do if I Get into an Accident Driving With Lyft

If you are traveling in a Lyft vehicle (or are a driving Lyft vehicle), and you are involved in an accident, immediately ask yourself:

Is anyone injured? Did the accident threaten your personal safety, or the safety of those around you(i.e., other passengers, bystanders, or anyone else in the area)?

If necessary, call local authorities by dialing 911 (or your local emergency number).

Lyft’s Critical Response Phone Number

You can also contact Lyft’s Critical Response Line:

1- 855-865-9553 (or alternatively click here, and enter your phone number by clicking Lyft’s CALL ME button, and a Lyft Representative will get in touch with you immediately)

You can reach Lyft’s Critical Response Hotline 24 hours a day, 7 days a week.

As a Lyft driver, am I obligated to call Lyft after an accident?

If the accident is serious, get in touch with Lyft via their emergency contact here, or by calling 1- 855-865-9553.

Allstate Roadside Assistance

Lyft has a partnership with Allstate Insurance, which offers discounts to Lyft drivers on roadside assistance, for regular drivers as well as Lyft drivers who are part of Lyft’s Accelerate Program.

If you qualify and require immediate roadside assistance, call Allstate’s number at:  (844)400-1449

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